Returns Policy

Stools R Us - Returns Policy

At Stools R Us, we strive to ensure your complete satisfaction with every purchase. If you need to return an item, we offer a hassle-free returns process. Please read our full returns policy below:

1. Change of Mind Returns:

   • We accept change of mind returns within 14 days after delivery of the item.
   • To be eligible for a return, the item must be unused and in the same condition as you received it.
   • The item must be in its original packaging.
   • Change of minds are subject to a restocking fee (for more information please see the refund policy)

2. Damaged or Defective Goods:

   • In the event that you receive a damaged or defective product, please contact us immediately.
   • We will provide you with a return address and a return label via email for free returns.

3. Return Process:

   • To initiate a return, please contact our customer support team at 1800 332 958 or info@stoolsrus.com.au within 30 days of receiving the product.
   • We will guide you through the return process and provide the necessary instructions.

4. Refund or Exchange:

   • Upon receipt and inspection of the returned item, we will process your refund or exchange the product based on your preference and availability.

5. Return Shipping:

   • Customers are responsible for the cost of return shipping for change of mind returns.
   • Stools R Us will cover the return shipping costs for damaged or defective items.

6. Refund Timeframe:

   • Once your return is received and inspected, we will send you an email notification regarding your refund or exchange.
   • Refunds will be processed within a certain number of days, depending on your original payment method.

If you have any questions or need assistance with the returns process, please feel free to contact our customer support team at 1800 332 958 or info@stoolsrus.com.au.

Please note that this returns policy is subject to Australian retail law and your rights under Australian Consumer Law.